A survey looking into the homecare and support people in Doncaster receive has revealed 62% are extremely satisfied with the service, however Healthwatch Doncaster recommendations have called for improvements
245 people have their say
Through an extensive piece of work around care and support at home that saw staff and volunteers gather local people’s views by a variety of engagement methods, alongside an online survey, resulted in 245 people respond with 38% saying they were either not very satisfied or neutral of the service they received.
The origination of the project began via a discussion between volunteers of Healthwatch Doncaster, with the aim to provide an independent perspective on care and support provision in addition to the providers and local authority evaluations.
A brief summary of the findings showed:
- 100% of people told us it was important that carers came at the agreed time, whilst many stated communication could be improved between providers and those receiving care
- 126 people told us they are in receipt of some form of care and support at home
- 96% of people in receipt of care told us it is important that they see carers they are familiar with – this result mirrored those people who are currently not receiving care
- 89 people told us that the care and support they receive meets their needs and helps them to stay independent
- 65 people told us that they are involved in the regular review of their care and support plan
