Healthwatch Doncaster attended emergency and out of hours services across Doncaster over a 24 hour period in September 2019, to engage with patients to gather their experiences.
Introduction
Adopting a conversational approach, we asked patients and relatives about their experience of accessing the services. By taking this approach and explaining that Healthwatch Doncaster is an independent body, patients shared with us the things that they thought were working well, what could be better and what they would like to see done differently in future.
