A new ‘self-service’ system will be in place in the emergency departments at Doncaster Royal Infirmary and Bassetlaw Hospital as clinicians work to improve the sign-in process within the area and reduce overcrowding in waiting rooms.
The new self-service tool will help reception staff triage patients as they arrive into the emergency department and will allow some to check their symptoms themselves using a digital station, before offering advice on what to do next.
All other patients will be asked to use the self-service system to input their symptoms. Based on the information you provide, you might be asked to wait in the emergency department or be directed to the most appropriate service such as an urgent treatment centre or a community service.
Support will be on-hand within the waiting room for those who are struggling to answer the questions on the self-service tool and for those who need extra support with reading.
