Help Making a Complaint
If something has gone wrong with NHS or social care in Doncaster, you have the right to complain. We can explain the process and signpost you — we do not investigate complaints ourselves.
At a glance
Before You Raise a Formal Complaint
Many concerns are resolved faster when you speak to the service directly first.
Talk to the service
For NHS services, ask for PALS (Patient Advice and Liaison Service). For adult social care from the council, contact Doncaster Council complaints.
What Healthwatch does
We can explain your options and timescales, and signpost you to advocacy. We do not investigate complaints or act as your representative in a formal process.
Ask us for guidanceUseful links
Parliamentary and Health Service Ombudsman and Local Government and Social Care Ombudsman handle escalated complaints when local resolution has finished.
You might also find helpful
Still Have Questions?
Our team is here Monday to Friday. Get in touch for free, impartial advice about health and care in Doncaster.