Urgent Care & 111 in Doncaster – Healthwatch Doncaster
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Urgent Care & Out-of-Hours in Doncaster

Knowing which service to use in an urgent situation can save time — and ensures that A&E resources are available for genuine emergencies. Here’s a clear guide to urgent care options in Doncaster.

Which Service Should I Use?

Life-threatening emergency: Call 999 or go to A&E immediately
Urgent but not emergency: Call NHS 111 or visit 111.nhs.uk
Same-day GP concern: Call your GP first for triage
Urgent dental pain: Call 111 for emergency dental referral
Mental health crisis: Call SY Crisis Line: 0800 138 8398

NHS 111 — 24 hours, 7 days:

Call 111 111.nhs.uk
Your Options

Urgent Care Services Explained

NHS 111

Call 111 (or use 111.nhs.uk) for urgent medical advice when your GP is closed and it’s not a life-threatening emergency. 111 can book urgent GP appointments, arrange emergency prescriptions and dispatch ambulances if needed.

Same Day Health Centre

Doncaster’s Same Day Health Centre provides urgent GP-level appointments for people who need to be seen the same day. Access via 111 or your GP’s duty clinician. Located at Doncaster Royal Infirmary site.

Urgent Treatment Centre

For injuries and illnesses that need prompt attention but are not life-threatening — such as cuts, sprains, minor fractures and infections. No appointment needed. Check NHS.uk for your nearest UTC in Doncaster.

Accident & Emergency (A&E)

DRI A&E is for life-threatening emergencies only: chest pain, difficulty breathing, severe bleeding, stroke symptoms, loss of consciousness, or serious injury. Always call 999 first in a life-threatening emergency.

Emergency Dental

For severe dental pain, swelling or infection — call NHS 111 who will direct you to an emergency dental service. Do not attend A&E for dental pain unless swelling is affecting your breathing or swallowing.

Mental Health Crisis

For urgent mental health support outside of GP hours, call the South Yorkshire 24/7 Mental Health Crisis Line on 0800 138 8398 (free). Alternatively, call 111 and select the mental health option.

Use the Right Service

When to Use Each Service

Symptoms That Need 999 or A&E

Chest pain or suspected heart attack
Stroke symptoms (face drooping, arm weakness, speech problems)
Difficulty breathing or shortness of breath
Severe allergic reaction (anaphylaxis)
Major trauma, severe bleeding or burns
Loss of consciousness or suspected poisoning
Fits or seizures that won’t stop
Severe head injury

Symptoms for 111 or Urgent Treatment Centre

High temperature in adults or children
Earache, sore throat, cough lasting more than a week
Urinary tract infection symptoms
Cuts needing stitches, minor fractures or sprains
Eye infection or injury
Skin rash or suspected infection
Mental health concerns — call 111 option 2

Need More Help?

Our team is here Monday–Friday, 9am–5pm. Call, email or get in touch online — free, impartial advice always.

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